When will my goods be shipped?

Normally, your goods will be shipped to you within 24 hours once payment has been cleared. In the event the item is not in stock we will alert you by email when we expect to have the item despatched to you.

Who should I contact if I have a question?

Please contact us via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , call us toll free on 1800 721 198 or on 03 5240 0099

What is your policy on privacy?

Introduction

1.1 RV Leisure is committed to the privacy of customer personal information. RV Leisure is subject to the Privacy Act 1998 (Cth) and this Privacy Policy has been developed in line with the National Privacy Principles contained in the Privacy Act.
1.2 This Privacy Policy applies to all personal information provided to and collected by RV Leisure and forms part of the Terms and Conditions of your access and use of the Site.
Why RV Leisure Collects Personal Information?

2.1 Personal information may be collected by RV Leisure for any of the following reasons:-
i. To improve the services and products provided by RV Leisure and to provide customers with a high level of customer service;
ii. To facilitate your purchase of goods and services over the Internet;
iii. To enhance the RV Leisure website;
iv. To provide you with information about other products and services, provided by RV Leisure or our associated entities.
2.2 Should you not wish for RV Leisure to provide you with marketing and sales information you should contact RV Leisure at the address below.
How RV Leisure Collects personal information

3.1 RV Leisure may collect your personal information in a variety of ways including but not limited to:-
i. Over the phone;
ii. By way of email correspondence;
iii. Written correspondence;
iv. When you complete an agreement to purchase or hire products from RV Leisure using the RV Leisure website.
3.2 If you do not provide all the information requested by RV Leisure when completing an agreement to purchase when using the website, RV Leisure may be unable to complete the agreement be unable to provide you with the requested product.
3.3 Some of the personal information collected by RV Leisure will not personally identify you, but will evaluate your use of the Site by using "cookies". Cookies are a feature placed by the web-site on your web browser to remember your website preferences and are designed to improve your experience of the RV Leisure website.
You can adjust your Internet browser to disable cookies or to warn you that cookies are being used. If you disable cookies from your web browser the purchase and hire sections of the website may not function.
Access to Personal Information

4.1 You have a right to access your personal information. If you would like to access your personal information please contact RV Leisure at the address below. RV Leisure may require you to make your request in writing for security reasons.
4.2 Upon receipt of request to do so RV Leisure will provide you with access to your personal information as soon as reasonably practicable.
Correction of Personal Information

5.1 RV Leisure takes all reasonable precaution to ensure the information it collects, stores and uses is accurate and complete. You are encouraged to contact RV Leisure if you are aware of any errors in your personal information and to keep RV Leisure up to date with any changes to your personal information.
5.2 Upon being advised of changes or corrections to your personal information RV Leisure will up date its records as soon as reasonably practicable.
Contact RV Leisure

6.1 If you wish to contact RV Leisure in regards to:-
i. Accessing your personal information;
Correcting your personal information
Or for any other privacy related reason please write to our the Manager at the following address:-
The Manager
Prestige RV
194 Bellarine Highway
Newcomb Vic 3216
Or alternatively via email at:- This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How does the pricing work?

All prices include GST and are listed in Australian Dollars only.. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues with our suppliers may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates. Goods ordered by fax or post will be charged at the current price at the time of receipt.

Do you offer finance?

Finance is not available at present.

How can I pay for my goods?

For online orders we accept payment by Visa and MasterCard. If an account is set up, you may place an order on your account (see 'Credit Accounts' below). Alternatively, please call 03 5240 0099 or email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to order with another form of payment.

We accept business, personal and bank cheques as well as Australia Post money orders. Please print the email you receive from us (containing your order confirmation) and send it in with your cheque or money order. All funds must be cleared before your order will be processed.

How do you keep my payments secure?

For your security all transactions performed on the RV Leisure website are encrypted using 128 bit SSL. This ensures your sensitive information cannot be intercepted by third parties. Your credit card information is sent directly to our payment gateway for live processing by our bank, we never store your credit card details on any of our servers at any time.

Can I open a credit account?

Accounts may be opened for Government Departments, Education and selected incorporated businesses, subject to credit checks. Previous trading history a must (Govt. Dpts excepted). Please call 0352400099 or email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to have a Credit Application sent to you. Goods shall remain the property of RV Leisure until such time as the customer has paid the full price of the goods.

What are the conditions of delivery?

Freight charges are calculated on the basis of weight of goods and location of delivery. Select the products to be purchased, 'Submit Order' and freight charges will be calculated.
Special freight offers may be available as advertised on various advertisements from time to time.
The goods shall be at the customers risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. RV Leisure shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by RV Leisure as a result thereof, including all storage and handling costs and RV Leisure, at its discretion may charge a restocking fee of 25% of the purchase price.
Please note: Large items cannot be sent to PO Boxes, delivery address must be supplied.

Can I place an order outside of Australia?

For international orders please call customer service on +61 3 5240 0099 or email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Payment by cheque or direct deposit only (all funds must be cleared before the order is processed, and must be in Australian dollars). Insurance for delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.

Logon Name & Password Confidentiality and Liability information

It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. RV Leisure will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from the purchase of goods on their account by any person that used their user name or password. Non account customers please note: every order will require payment before shipment can be made. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform the staff at RV Leisure immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.

Errors & Omissions information

At RV Leisure, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. RV Leisure makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, RV Leisure shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, RV Leisure shall immediately issue a refund.

Return or Exchange of Goods information

Where a manufacturer offers a money back guarantee, this will normally involve you sending the product back directly to the manufacturer, who will process the refund themselves.

Right of refusal for the return or exchange of products is at the discretion of RV Leisure, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.

What type of warranty & service do you have?

All products sold by RV Leisure are covered by manufacturers warranties. RV Leisure does not guarantee the functionality or compatibility of product.

Backorder Cancellation Policy

Please send all backorder cancellation requests to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 5240 0099. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

RV Leisure may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.

ABN: 95 967 481 160

How do I return something to RV Leisure?

We take great care in packaging every order to ensure it arrives at your door safely and correctly. All items must be returned within 14 days from date of purchase. Please take a few moments when order is received to check contents of your shipment with the enclosed packing invoice. If you find any discrepancy between what you ordered and what you received, please contact us on 03 5240 0099 (8.30am to 5pm Monday to Friday, 8.30am to 4pm Saturday & 10am to 4pm Sunday).

All returned items must be returned with original packaging and original invoice or copy. We will not give a credit or refund for merchandise not reported within 14 days or without verification. For personal products we only accept returns if the product is unused and all packets are sealed. For orders that are damaged in shipping please notify us immediately so we can take the proper steps to replace the damaged merchandise.

• To return products, you must have an RMA (Return Merchandise Authorization) number assigned by RV Leisure. This RMA number can be obtained by contacting us on 03 5240 0099 (8.30am to 5pm Monday to Friday, 8.30am to 4pm Saturday & 10am to 4pm Sunday). The RMA number MUST BE displayed on the outside of the box or packet.
• All RMA numbers are valid for 14 days and products must be returned within this period.
• A Restocking fee of 25% may apply to some items
This procedure must be followed in order for credit to be processed.