Pricing & Product Information
All prices include GST and are listed in Australian Dollars only. Only official Australian versions listed. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues with our suppliers may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates. Goods are not supplied on a trial basis, please check specification and compatibility with the manufacturer prior to purchasing. Although our staff can offer advice, they cannot confirm product compatibility. Goods ordered by fax or post will be charged at the current price at the time of receipt.
Rental Finance
Finance is not available at present.
Payment Method
For online orders we accept payment by Visa, MasterCard, BankCard and Amex. If an account is set up, you may place an order on your account (see 'Credit Accounts' below). Alternatively, please call 03 5240 0099 or email your request to sales@prestigerv.com.au to order with another form of payment
National Secure Internet Payment Service
The National Secure Internet Payment Service is a new Internet payment gateway that enables secure online authorisation of credit card transactions over the Net. The service offers Industry Standards Secure Socket Layer (SSL) encryption and is easily integrated into our web site.
How does it work?
Once the customer has chosen the goods and services that are to be purchased from our web site, click on the 'Payment Button', which transfers the customer to the National Secure Internet Payment Service payment page. Input credit card details, confirm the transaction amount and acknowledge the terms and conditions of the service. A transaction record is generated advising if the transaction was approved or declined. Print or save this transaction record. At the same time, an e-mail confirmation is forwarded to you. The customer is automatically transferred back to RV Leisure's estore web site.
Credit Accounts
Accounts may be opened for Government Departments, Education and selected incorporated businesses, subject to credit checks. Previous trading history a must (Govt. Dpts excepted). Please call 03 5240 0099 or email your request to sales@prestigerv.com.au to have a Credit Application sent to you. Goods shall remain the property of RV Leisure until such time as the customer has paid the full price of the goods.
Conditions of Delivery
Freight charges are calculated on the basis of weight of goods and location of delivery. Select the products to be purchased, 'Submit Order' and freight charges will be calculated.
Special freight offers may be available as advertised on various advertisements from time to time.
The goods shall be at the customers risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. RV Leisure shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by RV Leisure as a result thereof, including all storage and handling costs and RV Leisure, at its discretion may charge a restocking fee of 25% of the purchase price.
International Orders
For international orders please call customer service on +61 03 5240 0099 or email your request to sales@prestigerv.com.au Payment by cheque or direct deposit only. Insurance for delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.
Logon Name & Password Confidentiality and Liability
It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. RV Leisure will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from the purchase of goods on their account by any person that used their user name or password. Non account customers please note: every order will require payment before shipment can be made. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform the staff at RV Leisure immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.
Errors & Omissions
At RV Leisure, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. RV Leisure makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, RV Leisure shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, RV Leisure shall immediately issue a refund.
Return or Exchange of Goods
Return or exchange of computer software will gladly be accepted if the product is faulty or defective. Where the plastic seal is broken and the software is neither faulty nor defective the return or exchange will not be accepted due to copyright and licensing restrictions.
Return or exchange of computer hardware will attract stricter guidelines based upon third party constraints on RV Leisure.
Where a manufacturer offers a money back guarantee, this will normally involve you sending the product back directly to the manufacturer, who will process the refund themselves.
Right of refusal for the return or exchange of products is at the discretion of RV Leisure, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.
Warranty & Service
All products sold by RV Leisure are covered by manufacturers warranties. RV Leisure does not guarantee the functionality or compatibility of product.
Backorder Cancellation Policy
Please send all backorder cancellation requests to sales@prestigerv.com.au or phone 03 5240 0099. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.
RV Leisure may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.
ABN: 95 967 481 160